Return & Refund Policy

At Maggie’s Tops, we want you to feel comfortable and confident with your purchase. If something isn’t right with your order, our customer service team is here to help.

In addition to your applicable statutory consumer rights, we offer our 90-Day Fit Guarantee to make finding the right fit as simple as possible.

90-Day Fit Guarantee

Finding the right size online isn’t always easy. If the size you ordered isn’t the right fit, please contact us within 90 days of delivery at info@maggies-tops.com.

Under our 90-Day Fit Guarantee, we may be able to provide a complimentary replacement in a more suitable size. In qualifying cases, you can keep your original item, meaning there is nothing to send back.

Our Fit Guarantee is an additional benefit and does not affect any statutory rights you may have, including rights to cancel eligible online purchases or obtain remedies for faulty or misdescribed goods.

Returns

If you would prefer to request a return, please contact us before sending anything back.

Email info@maggies-tops.com with your order number and reason for the return. Our team will review your request and provide the appropriate return instructions.

Unless the product is faulty, damaged, incorrect, or applicable law provides otherwise, returned products should be unworn and unused beyond what is reasonably necessary to inspect and try them on, and should be returned in their original condition.

Please do not send a return to us without first receiving return instructions.

Faulty or Damaged Items

If your order arrives faulty or damaged, please contact us as soon as possible. For requests under our voluntary 90-day policy, contact us within 90 days of delivery.

Please provide:

• Your order number
• A clear photograph showing the issue
• A brief description of the problem

Once we have reviewed the issue, we will provide an appropriate solution, which may include a replacement or refund. Where a return is not necessary, our team will let you know.

Your statutory rights for faulty goods are not limited to 90 days by this policy.

Incorrect Items

If you receive something different from what you ordered—for example, the wrong size, colour, or style—please contact us at info@maggies-tops.com with your order number and a clear photograph of the item received.

Once confirmed, we will arrange an appropriate replacement or refund at no additional cost to you.

Change of Mind

If you change your mind about your purchase, please contact us as soon as possible.

For UK customers, eligible online purchases generally have a statutory cancellation period. Where this right applies, you may notify us of your decision to cancel within 14 days of receiving your goods and then return the goods in accordance with the applicable requirements.

This statutory cancellation right is separate from our voluntary 90-Day Fit Guarantee.

Return Shipping

For change-of-mind returns, customers may be responsible for return shipping costs where permitted by applicable law and where this was communicated before purchase.

If an item is faulty, damaged, incorrect, or we otherwise agree to cover the return, our customer service team will provide the appropriate instructions.

We recommend keeping your proof of postage and tracking information until your return has been completed.

How Refunds Are Processed

Where a refund is approved, it will be issued to the original payment method used to place the order. We cannot normally issue a refund to a different card, bank account, or payment method.

Once processed, refunds typically appear within 5–10 business days, although the exact timing depends on your bank or payment provider.

Where applicable, refunds will also include any amounts that must be refunded under applicable consumer law.

Contact Us

For any questions regarding returns, refunds, damaged products, or our 90-Day Fit Guarantee, please contact:

Maggie’s Tops
Company: Lsbs Commerce LLC
Company Number: 2025-001809097
Email: info@maggies-tops.com
Address: 30 N Gould St Ste N, Sheridan, WY 82801, USA

Customer Service Hours:
Monday – Friday: 09:00 – 17:00 (GMT/BST)
Saturday – Sunday: 10:00 – 17:00 (GMT/BST)
Average response time: Within 48 hours